FAQs

How do I know which product best suits my skincare needs?
Stoer Skincare can offer consultation if you are seeking guidance on what product to use for your skin type or if you have a particular skin challenge, our first collection of products have been designed with a variance of usage guidelines for different skin types and those with facial hair. Please email us in the first instance if you have a skin specific query to support@stoerskincare.com, we work to a 24 hour response period. We can schedule a call with you directly if a bespoke response is required. Please also look at each products usage guidelines and our Journal section within the website which may provide additional information.
Are Stoer Skincare products tested on animals?
Stoer Skincare do not support or engage with animal testing.
Are Stoer Skincare products suitable for sensitive skin?
All of our products are dermatologically tested and approved. This means we have independantly tested each of our formulations as much as it is clinically possible for all common skin related allergic reactions.
What should I do if I experience a reaction to one of Stoer Skincare’s products?
Whilst we have taken great care in creating and testing our formulations, there is always the possibility that someone can experience an individual reaction to one or any ingredient used, even if it has been clinically proven to be safe for sensitive skin. If you experience an adverse reaction of any kind, please wash off the product immediately with tepid water and discontinue using the product you believe to be causing the reaction. We would then encourage you to contact us via email to support@stoerskincare.com and provide us details of your reaction to allow us to troubleshoot. We work to a 24 hour response period and can arrange a direct call if a bespoke response is required.
What ingredients have Stoer Skincare avoided using?
We will always strive to provide the highest quality of ingredients available at the time of formulating, we believe in using sustainable, ethically sourced and safe ingredients in all of our products. We have chosen not to include any of the following ingredients in any of our formulations: Alcohol, BHA, BHT, DEA, Ethoxylated Surfactants, Hydroquinone Lead, MEA, Mercury, Mineral Oil, Octinoxate, Oxybenzone, PABA, Parabens, Petrochemicals, Phthalates, Plastic Microbeads, Silicone derived emoliants, SLS, SLES, TEA, Toulene, Triclosan, 1.4 Dioxane
How are Stoer Skincare products tested prior to being available for sale ?
Stoer Skincare follows the standard process of testing products to current European Safety Standards ahead of engaging further optional testing to dermatologically tested status. We are passionate about creating products specifically targeted for male skincare needs and challenges. All of our products are further independently tested by panel tests of male consumers to provide critical feedback ahead of any new product being released for sale.
What personal information does Stoer Skincare hold?
We receive standard user information in the same way most websites do through the collection of “cookies”. This information is collected by your web browser and is used to provide you with a functional and positive online experience based on your personal preference, there is an exhaustive list of the “cookies” we collect below under the FAQ section “Cookies we Collect”. Cookies provide us with generic information about your user preferences and do not provide us with any personal details or data stored on your pc. The information collected can be used for generic statistical analysis purposes only. Your browser may already be set to automatically accepting cookies and you wont receive a pop up box, however if you do receive a pop up box asking if you want to accept, it is your choice whether to accept the “cookies” or not. If you choose not to accept the “cookies” please note this could prevent you taking full advantage of the website functionality. If you choose to create an account with Stoer Skincare, you are accepting that we save and have access to some of your personal information, we will hold any information you provide us with securely for internal purposes only in line with our Privacy Policy. This information is stored to personalize your user experience. Your personal information will never be disclosed to any third party for any reason, we are committed to storing your information securely. The storing of your information is governed by our Privacy Policy.
Will I receive unsolicited emails from Stoer Skincare?
We will automatically add you to our mailing list when you create an account, this is to provide you with up to date and relevant information on our products and campaigns. The only way you can be added to our mailing list is to have signed up when visiting our website or if you have created a user account. If you have signed up and want to opt out at any time, there will be an option at the bottom of every email you receive.
What “Cookies” does Stoer Skincare collect?
The cookies we collect are Web Analytic Cookies, Session Cookies, Tracking Cookies. You can block cookies by activating the setting on your browser that allows you to refuse them. Please note, if you block all cookies you may not be able to access all of the site, and you might not be able to shop with us.